Denge Laboratories and Medical Imaging Center has reached 30 years of age. These long years of adhering to international standards and working to move forward on the journey of institutionalization have never made us give up our basic principles of respect for patient rights and integrity.
Our Founding Story
Our laboratory serves according to two main principles
The accuracy of the results must be confirmed by a reproducible and validated working system. For this
1. The power of the device park, the type and modern equipment to receive in-laboratory confirmation that the studied sample is studied with different methods and the same result is reached, and the reproducibility with alternative devices and methods without allowing errors that may occur due to analytical factors to affect patient results.
2. Regularly work with internal and external quality control standards;
Internal Quality Control: It is the in-laboratory control of whether the sample, in which the value of the metabolite is known, frequently tests whether this known value does not work incorrectly, and that the patient’s result is also studied with the same accuracy.
External Quality Control: It is a system in which many laboratories participate in International Quality Control Programs and open control bottles, which are opened at certain intervals and whose metabolite values are unknown to the laboratory, at the same time and work with the same method and the whole laboratory sends the results to this center. These studies are combined by the center, the values found are statistically reported to the laboratory for reaching the mean value and deviations from the mean that are outside the acceptable level. Thus, it is a system in which improvement studies are carried out according to the statistical results sent by this system by working with systems with proven reproducibility in international laboratories.
3. Measures and practices to be taken in terms of panic values (high and low results) should be determined as a protocol. These are repetition, confirmation, exchange of information with the patient and their doctor, compliance with sampling conditions, i.e. preanalytical errors. In addition, factors that may affect this analysis should be transferred to the results sheet so that the information received from the patient and his/her doctor can be evaluated later under other conditions. This includes information such as fasting time, medications used, expected illnesses, previous results, dates of last menstrual period, antibiotic use, etc.
4. Reconfirmation of the patient’s blood according to the results of the necessary tests.
5. Responsible specialists follow international organizations, congresses and publications and apply the information and innovations within the facility. For this purpose, memberships are made with these organizations and information is updated.
The service is controlled and audited by accreditation and operating system certificates and operates with the principle of achieving flawless service; including staff and patient satisfaction. Therefore, it is inevitable to implement the following items.
1. Employing trained, ethical, empathetic staff in all areas.
2. Frequent training (clinical, technical and in-service) by responsible specialists to train conscious staff, and confirmation of correct perception of this information through question and answer (individual training).
3. Prioritizing the psychology of the patient, from the staff welcoming and registering the patient to the cleaning staff, making sure that their needs such as convenience, smiling face, hygiene are fully met.
4. Ensuring that the administrator of the institution is accessible to the doctor and the patient, making sure that their questions and problems can be resolved immediately, taking all necessary measures immediately if there are complaints, communicating satisfaction to the staff and ensuring that their motivation is full
5. Ensuring that the company recognizes that the staff is at least as important as the equipment park, that their satisfaction and needs are considered, and that working conditions are geared towards their self-esteem.